SHOPIFY PAYMENTS DISPUTES.
PREVENTION, BILLED THROUGH SHOPIFY.
YOUR ORDER DATA AS EVIDENCE.
Install ChargePilot from the Shopify App Store. Shopify Payments disputes get an AI-drafted response that a person on our team reviews before it is submitted. Ethoca (Mastercard) and Verifi RDR (Visa) prevention enrolls self-serve from your settings and bills through Shopify. And every dispute — on Shopify Payments or any other processor you connect — gets your order details, fulfillment status, delivery confirmation and purchase history built into the evidence.
ChargePilot Dev
Connected 1h ago
Shopify evidence pulled for dispute
Evidence Preview
Disputes
Shopify Payments chargebacks answered with reviewed evidence
Prevention
Ethoca (Mastercard) and Verifi RDR (Visa), self-serve, billed through Shopify
Evidence
Order, fulfillment, tracking and purchase history on every dispute
Install once. Disputes, prevention and evidence follow.
Install from the Shopify App Store
Install ChargePilot from the Shopify App Store, or connect your store from ChargePilot's Integrations page. From that moment on, Shopify Payments disputes flow in, prevention enrollment is a setting, and every dispute gets your Shopify data attached as evidence.
Settings
Dispute filed. Your order data is already being pulled.
The moment a dispute is filed — on Shopify Payments, Stripe, Square, Braintree or PayPal — ChargePilot pulls the matching Shopify order: every line item, the fulfillment timestamp, the delivery confirmation, and the customer's purchase history with your store. This happens in seconds. Automatically.
AI builds the case. A person approves it.
Our AI combines your Shopify proof with the processor's transaction signals into a dispute narrative — a person on our team reviews and approves it, and it is submitted before your deadline.
PREVENTION ON SHOPIFY PAYMENTS. BILLED THROUGH SHOPIFY.
Enroll from Settings. Card-network alerts resolve the dispute before it becomes a chargeback. The fee is charged per confirmed prevention only — never for merely receiving an alert — and it bills through your Shopify account.
Ethoca (Mastercard)
$29
per Ethoca alert resolved, whatever card network the payment ran on
Verifi RDR (Visa)
$19
per Verifi RDR alert resolved — once active, every Visa case resolves at the network
YOUR DATA. YOUR DEFENSE.
Answers 'item not received' claims
Fulfillment timestamps and delivery confirmation prove the order arrived. When a customer claims they never received it, you have the exact date and time it was delivered as evidence.
Answers friendly fraud with purchase history
A customer with 14 prior orders at your store who suddenly 'doesn't recognize' a charge faces their full purchase history in the evidence package. ChargePilot surfaces it automatically.
Answers 'unauthorized transaction' claims
Order details, the device that placed it, the address it shipped to, and the customer's history with your store all speak to whether the transaction was legitimate. That's evidence, not a coincidence.
Connect once. Done.
You connect Shopify once. After that, every dispute gets your order data automatically — without you logging in, uploading anything, or even knowing a dispute was filed.
PREVENTION WHERE YOU ENROLL. EVIDENCE EVERYWHERE ELSE.
Network alerts resolve under the rules you enroll in — every Visa RDR case once RDR is active, Ethoca alerts under the threshold you set. Every other dispute is answered with evidence and a person's review, not a blanket refund.
ChargePilot — evidence, reviewed
- Builds a case from your real Shopify order data
- A person reviews the AI-drafted evidence before it is submitted
- A win returns the full revenue
- Prevention resolves only the alerts you enrolled for
- A prevented alert never becomes a chargeback
- 15% success fee only on revenue actually recovered
What a blanket refund costs
- Refunds the customer before the dispute is decided
- Revenue gone — regardless of who was right
- Friendly fraud gets rewarded and repeated
- No evidence built, no case made
WORKS WITH RECHARGE
Running subscriptions on Recharge? ChargePilot pulls your Shopify order data AND your Recharge subscription history simultaneously. When a customer disputes a subscription charge, we show the issuer both the fulfilled order and proof the subscription was active — together, automatically.
Learn about our Recharge integrationEXPLORE MORE
Stripe Integration
Native Stripe App Marketplace integration
Learn more →Recharge Integration
Subscription evidence for disputes
Learn more →Gmail
Email evidence integration
LiveSHOPIFY PAYMENTS DISPUTES, ANSWERED. YOUR ORDER DATA, USED.
Install from the Shopify App Store. Every future dispute gets your full order evidence automatically, and a person reviews every response. 15% success fee only when we win it back.
Install on Shopify