Where Is My Shopify Chargeback Deadline?

The short answer: the deadline is on the chargeback itself. In your Shopify admin, go to Orders, open the disputed order, and click Add evidence in the chargeback banner. The Chargeback response page shows the due date. Shopify says it falls 7 to 21 days after the chargeback is filed.

This applies to stores on Shopify Payments. Every step below is from Shopify's Help Center, read on 12 November 2026.

Key points

• Orders, then the disputed order, then Add evidence.
• The date is shown in your store's timezone.
• On the due date, Shopify sends the response whether or not you added anything.
• Submit early and you cannot edit again.

How do I find the chargebacks that are open?

Shopify's steps:

1. "From your Shopify admin, go to Orders."
2. "Click the Search and filter button."
3. "Click Add filter."
4. Select "Chargeback and inquiry status".
5. Select "Open".

Shopify also emails you: "Chargeback notifications are sent to your store contact email". If that address is one nobody reads, change it.

Where is the due date?

Open the order, and "in the chargeback banner, click Add evidence." Then, "on the Chargeback response page, review the information about the chargeback."

Shopify describes the date this way: "The due date varies from 7 to 21 days after the chargeback or inquiry is filed. The date that displays is in your store's timezone." And for the hour: "If no specific time is displayed, then the deadline is 11:59 PM on the date that displays."

What happens on the due date?

Shopify sends the response for you. "Your response submits to the credit card company on the due date, even if you don't add any evidence yourself." It "automatically collects evidence and sends it to the credit card company on the due date."

So a missed deadline on Shopify is not silence. It is a response made only of what Shopify gathered, without anything you could have added.

There is one exception. Where the chargeback shows the notice "Not enough evidence to challenge this chargeback", Shopify says: "If you don't add evidence, add or edit your response, or submit your response before the due date, then the chargeback is accepted automatically."

After the date, the door is shut: "After the submission deadline has passed, you can't submit any further evidence. There are no exceptions to this".

Should I submit early?

Only when you are finished. "Your progress is saved automatically as you work on the response, and you can return to edit your evidence at any time before the due date." But "after you click Submit now to submit your response early, you can't make any further edits to your evidence."

Shopify's limits on files: "Only PDF, JPEG, or PNG file types are accepted", each file no more than 2 MB, and no more than 4 MB combined.

How do I know the response was sent?

By the status on the chargeback. Shopify defines them:

You can also keep a copy: once Shopify submits the response, "you can download a copy of the chargeback response document from the order page."

Then you wait. For a chargeback, "this can take up to 75 days after you submit", and "there's no appeal process and the decision is final."

What does that look like on one order?

This is a fictional example. A store on Shopify Payments sells an $84 jacket. Three weeks after delivery the customer disputes the charge.

Is an inquiry the same as a chargeback?

Not quite. Shopify explains: "If the cardholder's bank makes an inquiry, then they don't take the disputed amount or a fee right away." It has a due date in the same place, and it "might escalate to a full chargeback", so treat the date as seriously.

What does it cost?

With Shopify Payments in the United States, Shopify's fee table lists $15 USD, and amounts vary by country. "If you win the chargeback, then the fee is returned to you." If you accept it instead, "the disputed amount is returned to the customer, and you aren't refunded for the chargeback fee." Our article on what a chargeback costs works through the sums.

What if I am not on Shopify Payments?

Then the date is not in your Shopify admin. Shopify: "If you're using a third-party payment provider, then you should contact your provider to find out how to send evidence to the credit card company." Look for the deadline on that processor's dispute notice.

Where does ChargePilot fit?

Install ChargePilot from the Shopify App Store and your Shopify Payments disputes get a response built from your order details, fulfillment status and delivery confirmation, which a person on our team reviews before it is submitted. There is no monthly fee to fight disputes: you pay 15% of what we recover, only when we win. Every price is on one page.

Questions and answers