SUPPORT HISTORY
AS EVIDENCE.
Customer support history as chargeback evidence
ChargePilot pulls relevant Gorgias ticket history — support conversations, refund requests, and cancellation threads — into the evidence package for every Stripe dispute. Read-only OAuth2, automated token refresh, zero manual work per chargeback.
Gorgias Connected
Ticket data enriched
Ticket Evidence
5 dispute types
Product Not Received, Unrecognized Charge, Subscription Canceled, Product Unacceptable, Credit Not Processed
3 API calls
Per dispute. AI ranks tickets; only the top-ranked thread is fetched in full
2 minutes
To authorize read-only OAuth2 and start enriching disputes
SUPPORT HISTORY CHANGES OUTCOMES.
When a customer claims they never received a product, didn't authorize a charge, or got billed after cancelling, issuers look for one thing: did the merchant respond? Gorgias tickets prove you did. ChargePilot pulls the relevant conversation directly into every dispute response — refund requests, cancellation threads, and full support history — automatically.
EVIDENCE FROM YOUR GORGIAS HELPDESK
Customer support conversations
Full ticket transcripts from the most evidence-relevant Gorgias ticket matched to the disputed Stripe charge.
Refund requests & cancellation threads
Refund-related keywords flagged automatically; cancellation conversations surface as documented proof of merchant responsiveness.
Ticket metadata
Subject line, tags, status, timestamps, and assignee from up to 20 recent tickets per customer.
AI-ranked evidence selection
Tickets ranked by keyword match, recency, and status; only the top-ranked ticket's full message thread is fetched (3 API calls per dispute total).
DISPUTE TYPES COVERED
Fraudulent and duplicate disputes skip Gorgias enrichment — conversation history rarely helps those cases. ChargePilot focuses Gorgias data where it actually moves win rates.
CONNECT IN 2 MINUTES
Sign in to ChargePilot
Head to app.chargepilot.ai and make sure your Stripe account is connected.
Go to Settings → Integrations
Find the Gorgias card and click Connect.
Authorize in Gorgias
Log in to your Gorgias account if prompted, review the read-only permissions, and click Authorize.
Done
ChargePilot will now automatically enrich every future Stripe dispute with relevant Gorgias ticket data.
SECURITY & TRUST
OAuth2 authentication — no API keys shared or stored manually
Strictly read-only — ChargePilot never writes to your Gorgias account
AES-256-GCM encryption on all tokens (stored in Google Cloud Secret Manager)
Automated token refresh — your connection stays active without re-authentication
Disconnect anytime from Settings → Integrations
TURN SUPPORT TICKETS INTO DISPUTE WINS.
Connect Gorgias in 2 minutes. Every future Stripe dispute gets your ticket history automatically. Read-only OAuth2, 12% recovery fee only when we win.
Connect Gorgias