SUPPORT HISTORY
AS EVIDENCE.
Customer support history as chargeback evidence
ChargePilot pulls relevant Gorgias ticket history — support conversations, refund requests, and cancellation threads — into the evidence package for every Stripe dispute. Read-only OAuth2, automated token refresh, zero manual work per chargeback.
Gorgias Connected
Ticket data enriched
Ticket Evidence
5 dispute types
Product Not Received, Unrecognized Charge, Subscription Canceled, Product Unacceptable, Credit Not Processed
Automatic
The most relevant support ticket, selected and attached per dispute
2 minutes
To authorize read-only OAuth2 and start enriching disputes
SUPPORT HISTORY CHANGES OUTCOMES.
When a customer claims they never received a product, didn't authorize a charge, or got billed after cancelling, issuers look for one thing: did the merchant respond? Gorgias tickets prove you did. ChargePilot pulls the relevant conversation directly into every dispute response — refund requests, cancellation threads, and full support history — automatically.
EVIDENCE FROM YOUR GORGIAS HELPDESK
Customer support conversations
Full ticket transcripts from the most evidence-relevant Gorgias ticket matched to the disputed Stripe charge.
Refund requests & cancellation threads
Refund-related keywords flagged automatically; cancellation conversations surface as documented proof of merchant responsiveness.
Ticket metadata
Subject line, tags, status, timestamps, and assignee from up to 20 recent tickets per customer.
Relevant evidence selection
ChargePilot automatically selects the most relevant support ticket for each dispute and includes it as evidence — no manual digging.
DISPUTE TYPES COVERED
ChargePilot focuses Gorgias data on the disputes where conversation history actually moves win rates.
CONNECT IN 2 MINUTES
Sign in to ChargePilot
Head to app.chargepilot.ai and make sure your Stripe account is connected.
Go to Settings → Integrations
Find the Gorgias card and click Connect.
Authorize in Gorgias
Log in to your Gorgias account if prompted, review the read-only permissions, and click Authorize.
Done
ChargePilot will now automatically enrich every future Stripe dispute with relevant Gorgias ticket data.
SECURITY & TRUST
OAuth2 authentication — no API keys shared or stored manually
Strictly read-only — ChargePilot never writes to your Gorgias account
AES-256-GCM encryption on all tokens (stored in Google Cloud Secret Manager)
Automated token refresh — your connection stays active without re-authentication
Disconnect anytime from Settings → Integrations
TURN SUPPORT TICKETS INTO DISPUTE WINS.
Connect Gorgias in 2 minutes. Every future Stripe dispute gets your ticket history automatically. Read-only OAuth2, 15% success fee only when we win.
Connect Gorgias