Terms of Service
Effective Date: February 2026
1. Legal Entity
ChargePilot is a sole proprietorship owned and operated by Samuel Barone Bengisu (“ChargePilot”). By installing or using the ChargePilot Stripe App or associated services, you agree to these Terms of Service.
2. Description of Service
ChargePilot is an automated Stripe dispute management platform. The Service analyzes dispute data, generates AI-based evidence, and submits documentation via Stripe’s API.
3. No Guarantee of Outcomes
ChargePilot does not guarantee dispute wins, account protection, improved fraud ratios, or uninterrupted Stripe access. All dispute determinations are made solely by issuing banks, card networks, and Stripe.
4. Authorization
By installing the Service, you authorize ChargePilot to access relevant Stripe data and submit evidence automatically on your behalf.
5. Fees
ChargePilot charges 20% of successfully won disputes. No fees are charged for lost disputes. A dispute is considered won when Stripe releases funds back to the merchant.
6. AI Disclaimer
Evidence is generated using artificial intelligence systems and may contain inaccuracies. The Service does not provide legal advice.
7. Stripe Dependency
The Service relies on Stripe APIs and third-party infrastructure. ChargePilot is not responsible for Stripe outages, API failures, enforcement actions, or account restrictions.
8. Shopify Integration
By connecting your Shopify store to ChargePilot, you authorize ChargePilot to access your store’s order data, fulfillment information, and customer purchase history for the sole purpose of generating chargeback dispute evidence. You may revoke this authorization at any time from the Settings page. ChargePilot is not affiliated with or endorsed by Shopify Inc.
9. Data Processing
ChargePilot acts as a data processor on behalf of merchants. Merchants remain the data controller for all customer data accessed through the Shopify integration. ChargePilot processes this data only as directed by the merchant and as required to provide the chargeback dispute service.
10. Limitation of Liability
To the maximum extent permitted by law, ChargePilot shall not be liable for lost revenue, lost disputes, account suspensions, indirect damages, or consequential damages. Liability is limited to the total fees paid in the prior three months.
11. Indemnification
You agree to indemnify and hold ChargePilot harmless from any claims arising from your business operations, transactions, or Stripe account activity.
12. Arbitration & Class Action Waiver
All disputes shall be resolved by binding arbitration in Florida. You waive any right to participate in a class action lawsuit.
13. Governing Law
These Terms are governed by the laws of the State of Florida.
14. Modifications
ChargePilot may modify these Terms at any time. Continued use constitutes acceptance.
Questions? Contact support@chargepilot.ai