SUPPORT CONVERSATIONS
AS EVIDENCE.
Customer conversation history as chargeback evidence
ChargePilot integrates with Help Scout to pull customer support conversations — ticket threads, refund discussions, and cancellation exchanges — into the evidence package for every Stripe dispute. For the dispute types where customer communication matters most, Help Scout data turns a generic denial into documented, timestamped proof of merchant responsiveness.
Help Scout Connected
Conversation data enriched
Conversation Evidence
60 seconds
OAuth2 setup — authorize read-only and start enriching disputes immediately
Read-only
ChargePilot never writes to your Help Scout account — conversation data only
5 dispute types
Product Not Received, Unrecognized Charge, Subscription Canceled, Product Unacceptable, Credit Not Processed
CONVERSATION HISTORY CHANGES OUTCOMES.
When a customer claims they never received a product, didn't authorize a charge, or got billed after cancelling, issuers look for one thing: did the merchant respond? Help Scout conversations prove you did. ChargePilot pulls the relevant thread directly into every dispute response — refund discussions, cancellation exchanges, and full support history — automatically.
EVIDENCE FROM YOUR HELP SCOUT INBOX
Customer conversation history
Full thread transcripts from the most evidence-relevant Help Scout conversation matched to the disputed Stripe charge. Timestamps, assignee, and status included.
Refund requests & cancellation threads
Refund-related keywords flagged automatically; cancellation conversations surface as documented proof of merchant responsiveness.
Conversation metadata
Subject, tags, status (active/closed/pending), assignee, and timestamps across up to 20 recent conversations per customer.
Relevant conversation selection
ChargePilot automatically selects the most relevant support conversation for each dispute and includes it as evidence — no manual digging.
DISPUTE TYPES COVERED
ChargePilot focuses Help Scout data on the disputes where conversation history actually moves win rates.
CONNECT IN 60 SECONDS
Sign in to ChargePilot
Head to app.chargepilot.ai and make sure your Stripe account is connected.
Go to Settings → Integrations
Find the Help Scout card and click Connect.
Authorize in Help Scout
Log in to your Help Scout account if prompted, review the read-only permissions, and click Authorize.
Done
Every future Stripe dispute will automatically include relevant Help Scout conversation context.
SECURITY & TRUST
OAuth2 authentication — no API keys shared or stored manually
Strictly read-only — ChargePilot never writes to your Help Scout account
AES-256-GCM encryption on all tokens (stored in Google Cloud Secret Manager)
Automated token refresh — 48-hour Help Scout token lifetime, refreshed server-side
Disconnect anytime from Settings → Integrations
TURN CONVERSATIONS INTO DISPUTE WINS.
Connect Help Scout in 60 seconds with read-only OAuth2. Every future Stripe dispute gets your conversation history automatically. 15% success fee only when we win.
Connect Help Scout