Chargebacks.On Autopilot.

Stripe merchants install ChargePilot from the Stripe App Marketplace; Shopify merchants install it from the Shopify App Store; every other processor — Square, Braintree, PayPal, NMI, Adyen, Authorize.net, and Amazon Pay — connects from the ChargePilot dashboard (Amazon Pay with your own Amazon Pay merchant account — Amazon Pay taken through Stripe or Shopify Payments is already covered by that connection). When a dispute arrives, our AI analyzes multiple fraud signals — such as CVC and AVS verification — then drafts the evidence response, which is reviewed and submitted before your processor's deadline. On NMI and Authorize.net, ChargePilot builds the response and you upload it to your acquirer's portal.

Yes. ChargePilot gathers the evidence, builds a reason-code-specific response, and a person on our team reviews and submits it before the deadline. Nothing is submitted without a person on our team reviewing it. On NMI and Authorize.net, ChargePilot builds the response and you upload it to your acquirer's portal.

Every fee is tied to value: 15% success fee on chargebacks we recover via dispute representment (only paid when we win), plus prevention fees charged per confirmed prevention ($19 per Verifi RDR (Visa) alert resolved, $29 per Ethoca (Mastercard) alert resolved, $19 per Stripe Radar early-fraud warning refunded before it becomes a dispute — each a flat price whatever card network the payment ran on) and never for merely receiving an alert. No subscription fees, no setup fee, free to install from the Stripe App Marketplace or the Shopify App Store. If we don't win or prevent, you pay nothing.

No. Those charge points are it — there are no subscription fees, no installation fee, no integration fee, no ongoing-service fee.

ChargePilot lets you audit every decision on your own disputes — every dispute shows you the evidence assembled and the narrative filed. You get prevention and recovery in one platform, multi-signal analysis on every dispute, and, for Stripe merchants, a native Stripe app — no external redirects.

No. ChargePilot is a native Stripe app that lives right inside your existing dashboard. You can also access our full Command Center web dashboard for deeper analytics.

We don't publish one. Win rates vary by industry and dispute type. Every dispute gets a fight-or-accept assessment from the ROI engine, and a person on our team makes the call before anything is submitted.

Yes. There are no contracts, no cancellation fees, and no lock-in periods. You can uninstall ChargePilot from Stripe — or disconnect any processor — at any time.

Install from the Stripe App Marketplace or the Shopify App Store, or connect Square, Braintree, PayPal, NMI, Adyen, Authorize.net, or Amazon Pay from the dashboard, and ChargePilot starts monitoring as soon as the connection completes.

All major dispute types on every supported processor — fraudulent, product not received, duplicate, subscription cancellation, and unrecognized charges.

Yes. If you have your own Amazon Pay merchant account, connect it and we handle the dispute responses. If you take Amazon Pay through Stripe or Shopify Payments, it's already covered by that connection.

Yes. Connect Authorize.net for Ethoca and Visa RDR alerts. For disputes, log or forward the acquirer's notice; ChargePilot reads the transaction from Authorize.net, builds the response, and you upload it to your acquirer's portal. Prefer not to touch it? Managed (25%): add us as a user and we upload to your acquirer for you.

Yes. ChargePilot is CASA Tier 2 verified — an independent security audit conducted by TAC Security, the same standard applied to apps handling sensitive Google Workspace data. All merchant integration tokens are encrypted at rest with AES-256-GCM, and all traffic uses TLS 1.2+ in transit. See the full security overview at /security.

Yes — two ways. When Stripe's Early Fraud Warning flags a transaction (typically because the card has been reported stolen by the issuing bank), ChargePilot automatically refunds the customer before the chargeback is filed. And where you enroll in Ethoca & Visa RDR pre-dispute alerts, disputes can be resolved before they ever become chargebacks — Ethoca alerts run on Stripe, Shopify Payments, Square, Braintree, NMI, Adyen, and Authorize.net; Verifi RDR on Stripe, Shopify Payments, Braintree, NMI, Adyen, and Authorize.net; PayPal alerts are available on request. Prevention fees are charged per confirmed prevention: $19 per Verifi RDR (Visa) alert resolved, $29 per Ethoca (Mastercard) alert resolved, $19 per Stripe Radar early-fraud warning refunded before it becomes a dispute — each a flat price whatever card network the payment ran on, and never for merely receiving an alert. Other chargeback types — product issues, friendly fraud, processing errors — are handled through our representment engine after they hit.

No. Once installed, ChargePilot works in the background — disputes are drafted by AI and reviewed before submission, and you can adjust your settings from the dashboard.

ChargePilot monitors your disputes 24/7 and tracks every response deadline. Evidence is drafted as soon as a dispute arrives, then reviewed and submitted before your processor's deadline — regardless of when the dispute comes in.