Privacy Policy
Effective Date: March 17, 2026
1. Overview
This Privacy Policy explains how ChargePilot, operated by Samuel Barone Bengisu as a sole proprietor, collects and processes data.
2. Information Collected
We collect Stripe dispute data, transaction metadata, account information, and usage logs. We do not store full credit card numbers.
3. Shopify Store Data
When merchants connect their Shopify store to ChargePilot, we access the following data solely for the purpose of generating chargeback dispute evidence: order information (order IDs, line items, purchase amounts, and dates), fulfillment status and shipping carrier information, delivery tracking numbers and confirmation status, and customer purchase history (order count and total spend history). This data is never sold to third parties, never used for marketing or advertising purposes, only accessed when a chargeback dispute requires evidence generation, and retained only as long as necessary to resolve the associated dispute. Merchants may disconnect their Shopify store at any time from the Settings page, which immediately revokes ChargePilot’s access.
4. Use of Information
Data is used to analyze disputes, generate documentation, submit evidence, calculate fees, and improve system performance.
5. AI Processing
Dispute information may be processed through third-party AI systems solely for evidence generation purposes.
6. Data Retention
Data is retained while your account is active or as required for billing and compliance.
7. Data Security
We use encrypted transmission and secure hosting. However, no system can guarantee complete security.
8. Third-Party Providers
ChargePilot integrates with Stripe, Shopify, Recharge, Google (Gmail), and AI service providers, each governed by their own privacy policies.
9. Google API Services User Data Policy
ChargePilot AI’s use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Gmail Data Access: ChargePilot AI requests read-only access to your Gmail account (gmail.readonly scope) solely for the purpose of finding customer email threads related to disputed transactions. Specifically: we search your Gmail for emails from or to the customer email address associated with a Stripe dispute; we read email subjects, dates, and content solely to build dispute evidence; we never send emails on your behalf; we never store your email content beyond what is needed to generate dispute evidence; and email evidence is used exclusively for chargeback dispute submissions to Stripe. Data Retention: Gmail data accessed through our integration is used only at the time of dispute processing and is not permanently stored on our servers beyond the dispute evidence package. Data Sharing: Gmail data is never sold, shared with third parties, or used for advertising purposes. Gmail data is only shared with Stripe as part of your dispute evidence submission. Revoking Access: You can disconnect your Gmail integration at any time through ChargePilot Settings → Gmail Integration → Disconnect. This immediately revokes our access to your Gmail data. For questions about our Gmail data practices, contact privacy@chargepilot.ai.
10. International Transfers
Data may be processed in the United States or other jurisdictions.
11. Your Rights & Data Subject Requests
Depending on your location, you may request access, correction, or deletion of your data. You may request deletion of your personal data at any time by contacting privacy@chargepilot.ai. ChargePilot complies with Shopify’s mandatory data privacy requirements. In response to data subject requests: customer data requests will be fulfilled within 30 days of receiving a verified request; customer data will be permanently deleted within 30 days of receiving a verified deletion request; and all merchant and associated customer data is permanently deleted within 48 hours of app uninstallation. To submit a data request, contact support@chargepilot.ai.
12. Data Usage Restrictions
ChargePilot does not sell your data to any third party. Your data is never used for advertising or marketing purposes. Data collected through our integrations (Stripe, Shopify, Recharge, Gmail) is used exclusively for chargeback dispute evidence generation and submission.
13. Changes
This Privacy Policy may be updated periodically.
Privacy questions? Contact privacy@chargepilot.ai | General inquiries: support@chargepilot.ai