SUBSCRIPTION EVIDENCE
WITH CHURN INTELLIGENCE.
Subscription platform evidence with AI churn intelligence
ChargePilot integrates with Skio to pull subscription lifecycle, billing history, and — uniquely — Skio's native churn prediction signals into chargeback evidence. When a customer disputes a subscription charge, ChargePilot surfaces the complete context: active subscriptions, cycle count, loyalty streak, and crucially, whether the merchant's own platform flagged the customer as churn risk before the dispute was filed.
Skio Connected
Subscription + churn data synced
Subscription Evidence
1-minute
BYOK setup — paste a Skio API key and you're done
GraphQL API
Direct integration with Skio's modern GraphQL endpoint
Churn Prediction
First platform to include merchant-side churn risk in dispute evidence
SUBSCRIPTION DISPUTES NEED DEEPER CONTEXT.
“I didn't authorize this” and “I cancelled but got charged” are the two most common subscription disputes. Winning them requires more than transaction data — it requires the full subscription record, cancellation reason context, and ideally, proof the merchant was already aware of churn risk. ChargePilot pulls all of it from Skio automatically.
EVIDENCE FROM YOUR SKIO ACCOUNT
Subscription lifecycle
Active/cancelled/paused status, creation and cancellation timestamps, billing cycle count, loyalty streak, and next renewal date for every subscription matched to the disputed charge.
AI churn prediction (unique)
Skio's native churn scoring is pulled into evidence. If the merchant's subscription platform flagged the customer as churn risk before the dispute, ChargePilot surfaces that signal with timestamp and risk factors — documented pre-dispute awareness that card networks rarely see.
Cancellation reason context
When a customer cancels through Skio's cancel flow, the reason text is captured and rendered in evidence. “Customer cancelled citing '[X]' on [date], then disputed [N] days later” is a clear counter-narrative for friendly-fraud cases.
Order and billing history
Last 10 orders per customer with dates, amounts, and fulfillment status, plus last billing attempt result. Proves pattern of consented recurring consumption.
First chargeback platform to include merchant-side churn prediction as evidence
Merchants often knew weeks in advance that a customer was at risk — Skio's churn model flags it, the retention team sees it, but that signal has never made it into chargeback evidence. Until now. Card networks respond to documented merchant-side risk awareness: it reframes friendly-fraud claims as predictable outcomes the merchant was already tracking.
CONNECT IN 1 MINUTE
Sign in to ChargePilot
Go to app.chargepilot.ai and make sure your Stripe account is connected.
Generate an API key in Skio
In your Skio dashboard, go to Accounts → API and click Generate API key. Copy it immediately — Skio only shows it once.
Paste into ChargePilot
Head to Settings → Integrations in ChargePilot, find the Skio card, and paste your API key. ChargePilot validates it with Skio before saving.
Done
Every future Stripe dispute will automatically include Skio subscription context.
SECURITY & TRUST
BYOK model — your API key stays under your control
Read-only access — ChargePilot never writes to or modifies your Skio data
AES-256-GCM encryption — your API key is encrypted at rest in Google Cloud Secret Manager
No webhooks required — polling-only integration, minimal surface area
Disconnect anytime — from Settings → Integrations
TURN SUBSCRIPTION DATA INTO DISPUTE WINS.
Connect Skio in 1 minute with a read-only API key. Every Stripe dispute gets full subscription context and churn intelligence automatically.
Connect Skio