SUBSCRIPTION EVIDENCE
THAT HOLDS UP.
ChargePilot connects to Recharge and automatically proves subscription status, renewal authorization, and cancellation history in every dispute.
Recharge Connected
Subscription data synced
Subscription Evidence
2 disputes
'I cancelled' and 'I never authorized' — both answered with the subscription record
Subscription proof
Status, billing, and cancellation evidence — built automatically
One token
A read-access API token connects your Recharge account
SUBSCRIPTION CHARGEBACKS ARE DIFFERENT.
When a customer claims they cancelled but got charged, or never authorized a subscription, standard transaction evidence isn't enough. Issuers want to see the subscription record — was it active? When was it created? When was it cancelled? ChargePilot pulls this directly from Recharge and builds it into every dispute automatically.
EVIDENCE FROM YOUR RECHARGE ACCOUNT
Subscription Status
Active/Cancelled at time of disputed charge
Charge Type
RECURRING renewal vs CHECKOUT customer-initiated
Cancellation History
Date, reason, comments
Subscription Created Date
Proves long-term relationship
Billing History
All successful charges proving ongoing consent
No Cancellation Proof
Green callout when subscription was active with no cancel recorded
THE TWO SUBSCRIPTION DISPUTES WE ANSWER
“I CANCELLED BUT GOT CHARGED”
Evidence we show:
- Subscription status: ACTIVE at charge time
- cancelled_at field: null or AFTER charge date
- Charge type: RECURRING (scheduled renewal)
“I NEVER AUTHORIZED THIS”
Evidence we show:
- Charge type: CHECKOUT (customer-initiated)
- Subscription created_at timestamp
- Full billing history showing prior payments
CONNECT IN FIVE STEPS
Log into your Recharge merchant portal
Go to Tools & Apps → API Tokens
Create a token with Read access
Paste it into ChargePilot Settings
Done — all future disputes automatically include subscription evidence
EXPLORE MORE
Stripe Integration
Native Stripe App Marketplace integration
Learn more →Shopify Integration
Order evidence integration
Learn more →Gmail
Email evidence integration
LiveSTOP LOSING SUBSCRIPTION DISPUTES. START ANSWERING THEM WITH THE RECORD.
Connect Recharge with a read-only token. Every subscription dispute gets your full evidence automatically. 15% success fee only when we win it back.
Start Fighting Subscription Chargebacks