For freelancers and service businesses
No tracking number? You still have a case.
You sell your time, not a package. On Stripe, ChargePilot Checkout puts a signed agreement behind every deposit.
No monthly fee to fight disputes — you pay only when we win.
How it works
One link. Read, sign, pay.
When a client wants out
Two ways it can go.
If it is disputed anyway
What the bank sees.
Pick your trade
Terms written for your trade.
- Deposit
- Reserves a licensed carrier, crew and truck for your move date.
- Cancellation schedule
- Refunded less 10% 30 days or more before the move
- half at less than 30 days but more than 7 days
- nothing at 7 days or less
- No-show
- After 60 minutes, the booking counts as cancelled after the deadline.
The schedule a new account starts with. You can change every number.
Answer a few questions and the terms are written for your trade. We recommend an attorney review them.
How ChargePilot Checkout works
- 1
Set up in a few questions
Answer a few questions and the terms are written for your trade. We recommend an attorney review them.
- 2
Send it your way
Text a link, show a QR code in person, or let your team send links from the app.
- 3
What your customer does
They see the price and any estimate, read a short agreement with your cancellation terms, sign, and pay with their own card on your Stripe account.
- 4
Cancelling
The customer cancels from their own booking page, and your terms decide the refund. Your rep can send them the cancel link in one tap.
- 5
If it is disputed anyway
The signed record is already attached to the dispute.
- 6
It checks for contradictions
It checks your website and any attached estimate for a cancellation policy that contradicts your agreement.
What ChargePilot Checkout costs
- $30 a month, starting the month you send your first live link. Nothing before that; test as long as you like.
- $15 when a customer cancels through your booking page and the refund or credit goes out, paid by you. Not on refunds the law required.
- Your usual ChargePilot fee on disputes we win (15% self-serve, 25% managed). Nothing on disputes we lose.
- Prevention alerts, off unless you turn them on: $29 per alert resolved, $15 per alert we fight, $19 per RDR or EFW resolution.
- No charge for texts, emails, PDFs, storage, staff logins, or the number of links. Nothing else is billed.
Related reading
Can a Customer Charge Back a Deposit?
Yes, even after signing your terms. What a signed deposit agreement changes, what card networks ask to see, and how to take a deposit that holds up.
Moving Company Chargebacks: How to Protect Your Deposits
Movers lose deposit disputes when the website, the estimate and the emails disagree. One cancellation policy and an agreement signed before payment fix it.