CONNECT WOOCOMMERCE
IN ONE CLICK.
One-click connect · order, customer, shipping and refund evidence
Enter your store URL and click Connect with WooCommerce. Your store opens its own authorization screen; approve read-only access, and WooCommerce creates the key and sends it to us — nothing to copy. ChargePilot then detects which payment gateway your store uses and points you to it, and every dispute on any connected processor gets your order, customer, shipping and refund history as evidence.
WooCommerce Connected
Order data enriched
Order Evidence
Example view — illustrative only.
1 click
Approve read-only access in your store — WooCommerce creates the key and sends it to us, nothing to copy
Read-only
Read permission by default — read/write only when you approve WooPayments submission
WooPayments
Approve read/write access and ChargePilot submits the response for you
5 dispute types
Product Not Received, Unrecognized Charge, Subscription Canceled, Product Unacceptable, Credit Not Processed
ORDER HISTORY CHANGES OUTCOMES.
When a customer claims they never ordered a product, didn't authorize a charge, or never received what they paid for, issuers look for documented purchase history. WooCommerce has it: every order, every shipment, every billing address. ChargePilot pulls the full record directly into every dispute response — order timeline, lifetime value, and prior merchant relationship — automatically.
EVIDENCE FROM YOUR WOOCOMMERCE STORE
Order history and lifetime value
Every order the customer has placed through your WooCommerce store, with timestamps, totals, and fulfillment status. Proves established merchant relationship before the disputed charge.
Fulfillment and delivery records
Order status (processing, completed, shipped), shipping addresses, and tracking metadata from your shipment plugin automatically pulled into evidence when available.
Customer lifetime data
Total orders, total spent, account creation date, billing and shipping addresses on file. Strong signal for “established repeat customer, not fraud” dispute types.
Order notes and refund history
Internal merchant notes, customer-visible status notes, and refund records surface the full transaction narrative — including any prior refund activity on the customer's account.
DISPUTE TYPES COVERED
WooCommerce order data is included for all 5 reason codes where order history strengthens evidence. Fraudulent and duplicate disputes rely on the processor's transaction signals rather than order context.
WooCommerce stores on every connected processor
ChargePilot's WooCommerce evidence flows into disputes on every processor you connect — Stripe, Shopify Payments, Square, WooPayments, Braintree, PayPal, NMI, Adyen, Authorize.net, and Amazon Pay (Clover in review) — matched to the disputing customer by email. Order data, fulfillment records, and customer history ride the evidence package on each of them.
CONNECT IN THREE STEPS
Connect WooCommerce in one click
In the ChargePilot dashboard, enter your store URL and click Connect with WooCommerce. Your store opens its own authorization screen; approve read-only access and you're sent straight back. WooCommerce creates the key and sends it to us — there is nothing to copy.
We detect your gateway and point you to it
ChargePilot reads which payment gateway your store takes card payments through and sends you to that processor's connect door, so its disputes arrive automatically. A gateway ChargePilot can't connect to yet takes the upload path: log or forward the dispute notice, we build the response, and you upload it.
On WooPayments, approve read/write access and ChargePilot submits the response for you. Without it, ChargePilot builds the response and you upload it in WooCommerce → Payments → Disputes.
Every dispute gets your order, customer, shipping and refund history
From then on, every dispute on any connected processor is matched to its WooCommerce order and carries the order, the customer's history with your store, the ship-to address and tracking, and any refunds — automatically.
Prefer to paste a key? That still works.
SECURITY & TRUST
Your store's own key — WooCommerce creates it on its authorization screen, and you can revoke it from your WooCommerce admin at any time
Read-only by default — ChargePilot asks for Read permission; read/write only when you approve WooPayments submission
AES-256-GCM encryption — your store URL and the key WooCommerce sends are encrypted at rest
No webhooks required — polling-only integration, minimal surface area
Disconnect anytime from Settings → Integrations, or revoke the key in your WooCommerce admin
TURN WOO ORDERS INTO DISPUTE EVIDENCE.
Connect WooCommerce in one click. Every future dispute gets your order, customer, shipping and refund history automatically. 15% success fee only when we win.
Connect WooCommerce