WOOCOMMERCE ORDERS
AS EVIDENCE.
Order and fulfillment evidence for WooCommerce stores
ChargePilot integrates with WooCommerce to pull complete order history, customer lifetime data, and fulfillment records into chargeback evidence. When a Stripe dispute lands, ChargePilot matches the customer to their WooCommerce account and attaches documented proof of purchase, delivery, and prior merchant relationship.
WooCommerce Connected
Order data enriched
Order Evidence
2 minutes
BYOK setup — paste Consumer Key + Secret and you're done
Read-only
WooCommerce REST API with Read permissions only — never Write
5 dispute types
Product Not Received, Unrecognized Charge, Subscription Canceled, Product Unacceptable, Credit Not Processed
ORDER HISTORY CHANGES OUTCOMES.
When a customer claims they never ordered a product, didn't authorize a charge, or never received what they paid for, issuers look for documented purchase history. WooCommerce has it: every order, every shipment, every billing address. ChargePilot pulls the full record directly into every dispute response — order timeline, lifetime value, and prior merchant relationship — automatically.
EVIDENCE FROM YOUR WOOCOMMERCE STORE
Order history and lifetime value
Every order the customer has placed through your WooCommerce store, with timestamps, totals, and fulfillment status. Proves established merchant relationship before the disputed charge.
Fulfillment and delivery records
Order status (processing, completed, shipped), shipping addresses, and tracking metadata from your shipment plugin automatically pulled into evidence when available.
Customer lifetime data
Total orders, total spent, account creation date, billing and shipping addresses on file. Strong signal for “established repeat customer, not fraud” dispute types.
Order notes and refund history
Internal merchant notes, customer-visible status notes, and refund records surface the full transaction narrative — including any prior refund activity on the customer's account.
DISPUTE TYPES COVERED
WooCommerce order data is included for all 5 reason codes where order history strengthens evidence. Fraudulent and duplicate disputes rely on Stripe-native signals rather than order context.
Stripe-powered WooCommerce stores
ChargePilot v1 supports WooCommerce stores using Stripe as the payment processor. WooCommerce stores using PayPal, Braintree, or other processors: order data still enriches your evidence, but the chargeback defense layer itself requires a supported payment processor. PayPal support is on our roadmap.
CONNECT IN 2 MINUTES
Sign in to ChargePilot
Head to app.chargepilot.ai and make sure your Stripe account is connected first.
Generate API keys in WooCommerce
In your WooCommerce admin, go to Settings → Advanced → REST API → Add Key. Set permissions to Read and copy both the Consumer Key and Consumer Secret — WooCommerce shows them only once.
Paste into ChargePilot
Enter your store URL, Consumer Key, and Consumer Secret in Settings → Integrations. ChargePilot validates the connection immediately.
Done
Every future Stripe dispute will automatically include WooCommerce order and fulfillment context.
SECURITY & TRUST
BYOK model — your API keys stay under your control
Read-only access — ChargePilot requests only Read permissions, never Write
AES-256-GCM encryption — your store URL, Consumer Key, and Consumer Secret are encrypted at rest
No webhooks required — polling-only integration, minimal surface area
Disconnect anytime from Settings → Integrations (or regenerate/delete the API key in your WooCommerce admin)
TURN WOO ORDERS INTO DISPUTE WINS.
Connect WooCommerce in 2 minutes with read-only API keys. Every future Stripe dispute gets your order and fulfillment history automatically. 12% recovery fee only when we win.
Connect WooCommerce