Every question, answered plainly.

Yes. Stripe, Shopify Payments, Square, WooPayments, Braintree, PayPal, NMI, Adyen, Authorize.net, and Amazon Pay (Clover in review). On any other processor, log or forward the dispute notice; ChargePilot builds the response and you upload it to your acquirer's portal.

Create an account at app.chargepilot.ai/signup, connect your processor or choose the upload path, and forward your first dispute notice. Book a call if you'd rather walk through it with us.

Stripe merchants install ChargePilot from the Stripe App Marketplace; Shopify merchants install it from the Shopify App Store; every other processor — Square, WooPayments, Braintree, PayPal, NMI, Adyen, Authorize.net, and Amazon Pay — connects from the ChargePilot dashboard (Amazon Pay with your own Amazon Pay merchant account — Amazon Pay taken through Stripe or Shopify Payments is already covered by that connection). When a dispute arrives, our AI analyzes multiple fraud signals — such as CVC and AVS verification — then drafts the evidence response, which is reviewed and submitted before your processor's deadline. On NMI and Authorize.net, ChargePilot builds the response and you upload it to your acquirer's portal. On WooPayments, approve read/write access and ChargePilot submits the response for you. Without it, ChargePilot builds the response and you upload it in WooCommerce → Payments → Disputes. Clover is in review. On any other processor, log or forward the dispute notice; ChargePilot builds the response and you upload it to your acquirer's portal.

Yes. ChargePilot gathers the evidence, builds a reason-code-specific response, and a person on our team reviews and submits it before the deadline. Nothing is submitted without a person on our team reviewing it. On NMI and Authorize.net, ChargePilot builds the response and you upload it to your acquirer's portal.

Every fee is tied to value: 15% success fee on chargebacks we recover via dispute representment (only paid when we win), plus prevention fees charged per confirmed prevention ($19 per Verifi RDR (Visa) alert resolved, $29 per Ethoca (Mastercard) alert resolved, $19 per Stripe Radar early-fraud warning refunded before it becomes a dispute — each a flat price whatever card network the payment ran on) and never for merely receiving an alert. Dispute recovery has no subscription and is paid only on wins; no setup fee, free to install from the Stripe App Marketplace or the Shopify App Store. If we don't win or prevent, you pay nothing. ChargePilot Checkout is an optional add-on at $30 a month. Flat fees — the prevention fees and the fight fee — are billed in US dollars (USD). The success fee is charged in the currency of the dispute, or in your Shopify billing currency if you are billed through Shopify.

No. For dispute recovery and prevention those charge points are it — there is no subscription, no installation fee, no integration fee, no ongoing-service fee. ChargePilot Checkout is an optional add-on at $30 a month.

ChargePilot lets you audit every decision on your own disputes — every dispute shows you the evidence assembled and the narrative filed. You get prevention and recovery in one platform, multi-signal analysis on every dispute, and, for Stripe merchants, a native Stripe app — no external redirects.

No. ChargePilot is a native Stripe app that lives right inside your existing dashboard. You can also access our full Command Center web dashboard for deeper analytics.

We don't publish one. Win rates vary by industry and dispute type. Every dispute gets a fight-or-accept assessment from the ROI engine, and a person on our team makes the call before anything is submitted.

Yes. There are no contracts, no cancellation fees, and no lock-in periods. You can uninstall ChargePilot from Stripe — or disconnect any processor — at any time.

Install from the Stripe App Marketplace or the Shopify App Store, or connect Square, WooPayments, Braintree, PayPal, NMI, Adyen, Authorize.net, or Amazon Pay from the dashboard, and ChargePilot starts monitoring as soon as the connection completes. Clover is in review.

All major dispute types on every supported processor — fraudulent, product not received, duplicate, subscription cancellation, and unrecognized charges.

Yes — in any country where your payment processor supports your account. Flat fees — the prevention fees and the fight fee — are billed in US dollars (USD). The success fee is charged in the currency of the dispute, or in your Shopify billing currency if you are billed through Shopify. Prevention alerts (Ethoca and Visa RDR) depend on the card networks' availability in your country; the Prevention Center in the app shows which programs you can use, and because a prevention fee is charged only for a confirmed prevention, a program that isn't available to you costs nothing. Two processors are limited by region: Amazon Pay is for United States accounts only and Clover (in review) is for United States and Canada accounts only. Wherever you are, our Terms are governed by Florida law.

Yes. Amazon Pay is available for United States accounts for now: if you have your own US Amazon Pay merchant account, connect it and we handle the dispute responses. If you take Amazon Pay through Stripe or Shopify Payments, it's already covered by that connection.

Yes. Connect Authorize.net for Ethoca and Visa RDR alerts. For disputes, log or forward the acquirer's notice; ChargePilot reads the transaction from Authorize.net, builds the response, and you upload it to your acquirer's portal. Prefer not to touch it? Managed (25%): add us as a user and we upload to your acquirer for you.

Yes. ChargePilot is CASA Tier 2 verified — an independent security audit conducted by TAC Security, the same standard applied to apps handling sensitive Google Workspace data. All merchant integration tokens are encrypted at rest with AES-256-GCM, and all traffic uses TLS 1.2+ in transit. See the full security overview at /security.

Yes — two ways. When Stripe's Early Fraud Warning flags a transaction (typically because the card has been reported stolen by the issuing bank), ChargePilot automatically refunds the customer before the chargeback is filed. And where you enroll in Ethoca & Visa RDR pre-dispute alerts, disputes can be resolved before they ever become chargebacks — Ethoca alerts run on Stripe, Shopify Payments, Square, WooPayments, Braintree, NMI, Adyen, and Authorize.net; Verifi RDR on Stripe, Shopify Payments, Braintree, NMI, Adyen, and Authorize.net; PayPal alerts are available on request. Prevention fees are charged per confirmed prevention: $19 per Verifi RDR (Visa) alert resolved, $29 per Ethoca (Mastercard) alert resolved, $19 per Stripe Radar early-fraud warning refunded before it becomes a dispute — each a flat price whatever card network the payment ran on, and never for merely receiving an alert. Other chargeback types — product issues, friendly fraud, processing errors — are handled through our representment engine after they hit.

No. Once installed, ChargePilot works in the background — disputes are drafted by AI and, wherever ChargePilot submits, reviewed before submission, and you can adjust your settings from the dashboard.

ChargePilot monitors your disputes 24/7 and tracks every response deadline. Evidence is drafted as soon as a dispute arrives and, wherever ChargePilot submits, reviewed and submitted before your processor's deadline — regardless of when the dispute comes in.